SHIPPING POLICY

Standard orders will be delivered by USPS. Orders are generally delivered within 9-12 business days. Standard shipping charges range from $5.95 to $8.95 depending on the amount of your order. We provide FREE STANDARD SHIPPING on orders of $75.00 or more. Backordered items will be sent separately with no shipping charge. 

Up to $19.99​                     $5.95

$20.00 to $29.99               $6.95

$30.00 to $49.99               $7.95

$50.00 to $74.99               $8.95

$75.00 and above            FREE

Add $4.00 for shipments to Alaska, Hawaii, and Canada

We also provide a 2-3 business day RUSH DELIVERY service. Express orders are shipped by Fedex so please make sure to provide a physical address. Orders received after 2:30pm are considered as being received the next business day. Any out of stock items will be sent via standard mail with no delivery charge. 

Up to $24.99                     $18.95

$25.00 to $49.99               $19.95

$50.00 to $74.99               $20.95

$75.00 to $99.99               $21.95

$100.00 and up                 $22.95

Requests for international shipping may be accommodated. Once we receive your order a representative will contact you to discuss your international shipping options. 

RETURN POLICY

Returns must be made within 30 days of receipt. To ensure credit, please make sure that all items are in completely saleable  condition with all garment tags intact. We will not accept any item that has been worn, washed, or is not in fully saleable condition. Items not in compliance may be subject to a $10.00 restocking fee. Please allow 7 business days from receipt for processing. 

We suggest that you do not wear perfume, deodorant, body powder, or lotion when trying on garments as these may leave a mark or scent that makes such items ineligible for credit. 

You will receive credit for the merchandise value of your purchase. Shipping charges and return shipping charges are not refundable. You will be refunded based upon your initial method of payment. If requesting an exchange, there is no shipping charge on your first exchange request; subsequent exchange requests will be charged normal shipping charges. 

PAYMENT METHOD

We accept Mastercard, Visa, Discover, and American Express. We also accept PayPal. 

OUR STORE

Address: 238 West Cummings Park

Woburn, MA 01801

Phone: 877-381-4629

Email:  info@ladygrace.com

Fax: 781-569-0729

HOURS

Monday - Saturday

9:30 - 5:30

by appointment

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© 2018 Lady Grace Stores